Refund policy

Return and Refund Policy
Last updated: 25 August 2026

Madatsu TCG sells to consumers in Belgium and the European Union. The rights described below are the rights EU consumer law gives you. Nothing in this policy limits them.

1. Seller details

  • Madatsu TCG
  • Hanswijkstraat 74, 2800 Mechelen, Belgium
  • Company number and VAT: BE 1036.325.630
  • Email: madatsutcg@gmail.com

2. Your right to cancel (14 days)

You have 14 days to cancel your order without giving a reason.

The period ends 14 days after the day you, or a person you name, physically receives the goods. If your order arrives in several shipments, it ends 14 days after you receive the last item.

You can also cancel at any moment between placing the order and receiving it. This includes pre-orders that have not shipped yet.

3. How to cancel

Send us a clear statement by email to madatsutcg@gmail.com with your name and order number. You can use the model form in section 10, but you do not have to. We will confirm that we received your cancellation by email.

4. Sealed and opened products - please read before ordering

This is the most important rule in a trading card shop, so we say it plainly.

  • You may open the parcel and inspect a product from the outside, the way you would handle it in a shop.
  • You may not open the product itself. Breaking the seal of a booster pack, a booster display, a collector box, an illustration box, a starter deck, a bundle or any other factory-sealed item destroys its resale value completely.
  • If you return an item whose seal is broken, we deduct the loss in value from your refund. For sealed trading card products that loss is the full price of the item. In practice this means an opened booster pack, an opened display or an opened box is not refunded.
  • Individual booster packs are never refunded once opened, for the same reason.
  • Playmats, sleeves, deck boxes, bags and other accessories must be unused and in their original packaging to be refunded in full.

This is not a way to avoid returns. Opened product simply cannot be sold again, and we are a small shop.

5. Refunds

  • We refund everything you paid, including the standard delivery cost, within 14 days, minus any deduction under section 4.
  • If you already received the goods, we may wait to refund until we get them back or until you show proof that you sent them.
  • We refund using the same payment method you used. We do not give store credit instead of a refund unless you ask for it.
  • If you chose a delivery option more expensive than our standard one, we refund the standard cost.

6. Sending items back

Send the goods back within 14 days of telling us you cancel, to: Madatsu TCG, Hanswijkstraat 74, 2800 Mechelen, Belgium.

You pay the cost of the return shipment. Pack the item properly. Damage caused by poor packing is also a loss in value and is deducted from your refund.

7. When the right to cancel does not apply

The right to cancel does not apply to goods made to your specifications, and to sealed audio recordings, video recordings or software once the seal is broken.

8. Faulty, damaged or wrong items

Separately from the right to cancel, you have a legal guarantee of two years on goods bought as a consumer. If an item arrives damaged, defective, or different from what you ordered, contact us at madatsutcg@gmail.com with your order number and clear photos of the item and the packaging, before opening it if possible. Depending on the case you are entitled to repair, replacement, a price reduction, or a refund. This is free of charge for you. Please tell us within two months of noticing the problem.

Please note that the contents of a sealed random product are set by the manufacturer. Pull rates, the cards you find in a pack and their market value are not defects.

9. Pre-orders

  • Payment is taken when you place the pre-order. This reserves your unit with our distributor and is what allows us to order it for you.
  • Every pre-order product page shows the estimated release date. That date is the delivery period we agree with you.
  • You can cancel a pre-order before it ships and get a full refund to your original payment method. Once it has shipped, sections 2 to 6 apply, which means an opened product is not refunded.
  • If the release is delayed we will inform you. If the new date does not suit you, you can cancel and we refund you in full.
  • If the publisher cancels the product, or we cannot supply it, we cancel your order and refund you in full. We do not convert your payment into store credit.
  • The price you paid does not change if the market price changes before release.
  • On high-demand pre-orders we may limit the number of units per customer.
  • Orders that mix in-stock and pre-order items ship together when everything is available, unless you ask us to split the order. Splitting the order may add a second shipping cost.

10. Model cancellation form

To Madatsu TCG, madatsutcg@gmail.com:

I hereby give notice that I cancel my contract of sale of the following goods:
Ordered on / received on:
Order number:
Name of consumer:
Address of consumer:
Date:

11. Store credit

Store credit exists only as an option you can choose instead of a refund. It is never imposed. When issued it is in EUR, valid for 12 months, and usable on any product in our store.

12. Complaints

Contact us first at madatsutcg@gmail.com. If we cannot solve it together, you can contact the Belgian Consumer Mediation Service (consumerombudsman.be). If you live in another EU country, you can contact your national European Consumer Centre.